Refund policy

At Beauty By Eliza, we want you to love your skincare and beauty picks. If something isn't right, we're happy to help within the terms below.

30-Day Refund Window

You have 30 calendar days from the date of purchase to request a return or refund. The return request must be initiated within this window; requests made after 30 days from the purchase date cannot be accepted.

Eligibility Requirements

To qualify for a refund, your item(s) must meet all of the following conditions:

• Unopened and unused, with all original seals, protective liners, and packaging intact

• In the same condition you received it, including original box and any inserts

• Accompanied by proof of purchase (order number, receipt, or confirmation email)

• Returned within 30 days of the original purchase date

Because our products are skincare and beauty items, we cannot accept opened, used, swatched, or tested products for hygiene and safety reasons, except where the item arrived damaged, defective, or incorrect (see “Damaged, Defective, or Incorrect Items” below).

Non-Returnable Items

The following are final sale and not eligible for return or refund:

• Opened, used, or altered skincare and beauty products

• Items marked “Final Sale”, “Clearance”, or purchased with a deep-discount promotional code

How to Request a Return

To start a return, use the contact tab on the homepage of beautybyeliza.com to reach out to us within 30 days of your purchase date with your order number and the reason for the return. We'll confirm your eligibility and provide return instructions, including the return shipping address.

Please do not send items back before receiving return confirmation, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Beauty By Eliza is not responsible for items lost or damaged in transit back to us. Original shipping charges (if any) are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 30 days of your purchase date with your order number and a photo of the item. In these cases, we will cover return shipping and provide a full refund or replacement at no additional cost to you.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Order Cancellations

Orders may be cancelled for a full refund if the request is made before the order has shipped. Once an order has shipped, our standard return process applies.