Shipping & Returns

At Beauty By Eliza, we want you to love your skincare and beauty picks. If something isn't right, we're happy to help within the terms below.

Order Processing Time

Orders are processed within 1–3 business days of purchase before they ship. Orders are not processed, shipped, or delivered on Sundays or holidays. During high-volume periods (sales, promotions, or holidays), processing may take slightly longer — we'll do our best to notify you of any significant delay.

Shipping Rates & Delivery Estimates

We currently ship within the United States via USPS Ground Advantage. Shipping rates are as follows:

Flat-rate shipping: $12.00 for orders under $75.00
Free shipping: on all orders of $75.00 or more (after discounts, before tax)

Estimated delivery time is 2–5 business days after your order has shipped, in addition to processing time. Delivery estimates are provided by USPS and are not guaranteed.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package's progress.

Shipping Restrictions

At this time, we only ship to addresses within the United States. We are not yet able to ship to P.O. boxes or international addresses, but we hope to expand shipping options in the future.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

30-Day Refund Window

You have 30 calendar days from the date of purchase to request a return or refund. The return request must be initiated within this window; requests made after 30 days from the purchase date cannot be accepted.

Eligibility Requirements

To qualify for a refund, your item(s) must meet all of the following conditions:

Unopened and unused, with all original seals, protective liners, and packaging intact
In the same condition you received it, including original box and any inserts
Accompanied by proof of purchase (order number, receipt, or confirmation email)
Returned within 30 days of the original purchase date

Because our products are skincare and beauty items, we cannot accept opened, used, swatched, or tested products for hygiene and safety reasons, except where the item arrived damaged, defective, or incorrect (see “Damaged, Defective, or Incorrect Items” below).

Non-Returnable Items

The following are final sale and not eligible for return or refund:

Opened, used, or altered skincare and beauty products
Items marked “Final Sale”, “Clearance”, or purchased with a deep-discount promotional code

How to Request a Return

To start a return, use the contact tab on the homepage of beautybyeliza.com to reach out to us within 30 days of your purchase date with your order number and the reason for the return. We'll confirm your eligibility and provide return instructions, including the return shipping address. Note: our return(s) address is not the same as our business address.

*Please do not send items back before receiving return confirmation, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Beauty By Eliza is not responsible for items lost or damaged in transit back to us. Original shipping charges (if any) are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 30 days of your purchase date with your order number and a photo of the item. In these cases, we will cover return shipping and provide a full refund or replacement at no additional cost to you.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Order Cancellations

Orders may be cancelled for a full refund if the request is made before the order has shipped. Once an order has shipped, our standard return process applies.